I just wanted to drop you a line to say “Thank you” for the Moto Trek - it’s Bob’s new pride and joy!!! Seriously though, we were both extremely impressed with all your help and professionalism in the handover on Saturday and the way you immediately fixed the few little niggles that we noticed while we were there; Bob was also delighted with the way it drove - he had a speedy and comfortable run back home, with a couple of diversions en route to show it off!
Many thanks again.
Good Morning David
We set the new horsebox up yesterday, what a difference, a place to put everything. It is just beautiful and we are very pleased. I took it for a drive to Hexham yesterday to fill it up with diesel. It is a pleasure to drive.
I don’t think we realised how big it is, also, it is further from the ground than the last one. The old box used to scrape over the speed bumps, but none of that now.
Even though we did not come to see you, just to say many thanks for all your help.
When you find out the new dealership up here, could you please let us know.
If you need any recommendations, please do not hesitate to put my name forward.
PS. Thank you for the wine and flowers.
Fantastic service, arrived today and fitted now, thank you
I will have to repair the existing part in that case. Thank you for spending the time to find out for me though it's very much appreciated!
On another note I must say that the customer service I have from the parts department has been second to none, both over the phone and with the speedy delivery of my order. It has made my job easy, thank you.
Samuel Scales 10.1.18
Dear Sales team,
Many thanks for your quick and efficient service. I received my order, placed with you yesterday, by first class post today - almost unheard of in this day and age.
K. Mackay 3.1.18
Good afternoon Tom & Graeme,
I would just like to thank you for all your help support and excellent service start to finish it has been excellent.
I will defiantly be passing you on to my friends for trailers in the future and I would not go anywhere else either .
I wish you and your families a very merry Christmas and all the best for 2018.
Niall Farquhar 20.12.17
Hi, just a quick note to say thank you for sorting order 32618 so quickly. Ordered yesterday and arrived at 9:00 today. Brilliant service
Chris 8.12.17 Hi Graeme,
Just to say thank you so much for the flowers and wine, that was very kind of you.
I am delighted with the new trailer, we towed it home on Friday night and hardly knew it was there! Tommy had his first journey yesterday and we sorted out the camera so it was good to watch him, he never moved. The new trailer is really well thought out and so much lighter and smaller to tow.
Thanks again for your kind gift J
Samantha Shaw 20.11.17
Received safely thanks for your help and excellent service.
Regards Celia Isaac.
Review left on Google:
We recently bought a Mototrek X-cite motorhome from Barlows and I can't praise the team enough, especially Sales Manager David MacPheat. Throughout the whole ordering and delivery process David kept us informed of delivery times. We wanted several additions to the stock specification which David sorted out for us.
When the motorhome was delivered we had a thorough handover, and when I forgot how something worked David was on the end of the phone to talk me through it. Barlows arranged for a further PDI check after 3 months so that any teething issues (there were a couple of minor issues) were ironed out. I was happy to leave the issues to the PDI but David was equally happy for us to bring the motorhome in at any time if there was a problem.
Anyone can sell you something, but good customer service separates the quality companies from the also rans. Barlows have delivered excellent customer service.
Id like to thank Dave at Barlows for his exceptional service today with the recent purchase of a new Sonic.
Its not very often nowadays that you find someone who will do that little bit extra, and it really makes all the difference. Lovely bunch of flowers a gift for my little boy along with easy conversation, excellent knowledge of the vehicle and attentive service from start to finish. Barlows have exceeded my expectations. Ill certainly be back for my next purchase.
Recieved the lock this evening.
Thank you so much for your quick services.Very impressive.
Just wanted to drop you an email to confirm successful delivery of our new Equi-trek sonic excel.
I'd like to express my thanks to both yourself and Tom who went out of his way to arrange delivery on a Sunday, and would like to say how pleased we have been with the entire purchase, from our initial inquiry right through to the delivery, your customer service has been outstanding. As a buyer, it's often the small things that make a big difference - car seat covers, full tank of fuel, flowers and a bottle of wine may not sound a lot, but these are the things that make me, the customer, feel appreciated - and far too often these are overlooked.
I would highly recommend Barlow Trailers to anyone who would be considering making a purchase of a new trailer / box.
Thanks once again for completely hassle free purchase.
Russell Hodge 3.9.17
Thank you for your efforts and most welcome actions by you and your team yesterday. I feel privileged and pleased that you went beyond all reasonable responsibilities to sort out problems not of your making..but results that will make my travel easier and more enjoyable. I am glad I bought my latest MotoTrek from you, it was a lucky choice for me, as you know, after my previous experiences. You are very wise to provide such service, it will be good for your company.
Amazing ! You sent this order on Tuesday and it arrived here, on the other side of the world, on Saturday. Excellent service - thanks very much.
Mike Breese 30.7.17
I just like to thank you Graeme for your great service when I bought my trailer off you in the week and can you thank your helpful staff
Graham Biffen 23.6.17
just to say thanks , cable arrived today, 1st class service.
steve jakins 6.6.17
Just to say thanks for taking the time to take photos and sorting out my order. Great customer service!!
George Green Farm
Just want to thank Barlow Trailers for a recent order I made for parts for our Ifor Wiliams horse trailer. You were so helpful in your knowledge of what I needed, sourced a few extra bits free of charge and delivery was super speedy - all in all, you went the extra mile to satisfy a new customer. I would highly recommend Barlow Trailers to everyone. Thank you very much.
I came back from a day off and found the second hand wheel had arrived.
This is probably the best service we have received from a supplier and is outstanding-is there a way we can at least pay for the postage which has come off the profit from the first wheel?
If you are ever down in Woolacombe we will stand you an ice cream or two as well !!
Back safe and sound- Julie drove most of the way- no problems.
Great van and a great service from you- really appreciate the attention to detail, the free diesel, the wine, flowers and extras in the kettle, glasses etc.
Thank you, excellent customer service.
Katherine Finch 16.3.17
Just received the grease niple, thank you very much for assistance. outstanding service
Thierry (from France)
Just wanted to say thank you again for everything yesterday, it really was top class service. The flowers / wine also really were appreciated!!
Local garage fixed the tow ball up a notch on the way home so all set for our first trip this evening!
Thanks so much again – you have certainly got a lifetime future customer here.
Massive thank you to you for sorting everything out, Tom for collecting &bringing the box back, & all your team in the workshop, you have all done afantastic job, and you guys must surely be the best dealership in the country,for your sales & aftercare too, you have more than restored my faith inEquitrek & are a credit to the industry,
Thank you so much for everything, & the wine too, it also looks great afterthe clean inside the horse area,
Big, big thank you,
How nice to see the horsebox in the driveway yesterday morning. It looks very nice and compact and Heinz said it drives very well. <
Thank you for the flowers and wine too.
We are very pleased with the service we received from you and Barlow Trailers and hope
that we will find the same level of service here with our local Equitrek dealer.
Part is delivered today and now mounted on the trailer.
Thanks for the correct bussines en the fast service.
Great doing bussines with you !!!
Ceuterickx Peter from Belgium 6.12.16
Thanks very much for the superbly swift return of my order (invoice number 21653 )it cametoday (Tuesday) ordered at the weekend. Very impressed with your service.
Ian Schoolar 25.10.16
Sterling service from Dave at Barlows this morning. I wouldn't buy a trailer from anywhere else.
Anna Elwood 20.8.16
Just to say a big thank you to Graeme, his wife and yourself for the service during the supply of our Equitrek. Getting it driven up to Pert was a huge bonus!
My daughter Megan has been outto a number of events with the box and is getting on great with it.
Once again thanks to you all.
Thank you sooo much Graeme for sending the bulb holders overnight, they arrived safely and have got us back on the road again!
Your customer service is exceptional....
Many thanks again
Just to thank you for the excellent service that Barlow Trailers have supplied from enquiry to delivery of my daughters HB511 Trailer
We are delighted
What a brilliant service you have provided, ordered on the 12th, and delivered on the 13th, with tracking info to follow, thank-you for your speedy service.
Bulldog clamp arrived this morning and Hubby was able tofit it easily and fits perfectly.
Thank you very much for all your assistance it was verymuch appreciated.
Jeananne Mason 7.7.16
Ordered yesterday afternoon 30th June 16 Arrived this morning 1st July!!! fantastic service please use this as a testimonial
Iain Ramsay 1.7.16
The trailer parts all arrivedtoday & I have fitted them very easily myself. Thank you for all yoursuperb help & the very fast service.
Just a quick email to thank you for the great swiftservice we received today picking up our new 511. Spoke with Michel Barlow whopointed us in the direction David who sorted us out in about 1/2 hour, old trailer traded in new one paid for and onthe car ready for home.
Once again thanks.
PS I hope Michel got to the wedding in good time.
Paul and Lisa Kassell. 16.4.16
Just a note to say how very pleased I was withthe super service I received from you and your staff supplying me with the newIfor Williams trailer. Because of my exasperating illness I can no longer rideand therefore needed to sell my horsebox. You quickly found a buyer and sortedthe whole thing out. I am so grateful as I know that I couldn't have found theenergy to deal with people looking. The trailer is of course a big success(owned by my daughter) and is used 2/3 times per week. I would always come toyou first should I need another trailer. Hoping this one lasts many years !!
Thanks got it today. Amazingly quick service
Yours Simon Turner
Thank you for the flowers & wine!
I had a good drive home - bit of a rattle over head but I guess that's settling in.
I've brought all instructions home!
Another happy customer, see you soon
Thank you so much for the lovely flowers & wine, andfor all your help with the purchase of the horsebox as well as support inselling the old one.
You have been really helpful and I really can't thank youenough, will certainly recommend you to anyone else who may be looking for an Equi-Trek,
Just dropping you a 'mail to say excellent service,
I'm writing you toyou to let you know how lovely your staff are . Particularly a lady that helped me on the phone , to ordera small part , that I had got wrong, I would like to thank her , and lether Know I have received it and it's allgood .
Pauline Tompkins 10.2.16
Just a short note to say thank you for a fabulousservice, it was a pleasure doing business! One of my friends will be in touchlooking for a 506 too, Lee-Ann Sloan, Itold her how great a service you provide.
Brenda Harley 11.1.16
I am pleased I have found your site and company ... I hada question yesterday and the lady put me through to the workshop and I spoke toone of the lads, very helpful not a problem to help me.
My 1st order I done over the phone with David, again veryhelpful and kept me updated by e-mail.
I Just placed another small order, this time I used theparts page, very easy to use and good pictures.
Well done and thank you.
Tony Brown 22.1.16
Just to say many thanks for brilliant service and items
received the light cluster I ordered from you 2 days ahead of time enabling me to be ready for business on Monday morning - Brilliant thank you.
RE: Citroen Horse Box
Star banana Graeme, thanks ... the reason I came to you and bought my horsebox unseen, brill service. I will call you next week to organise.
Hi, Goods received yesterday. Manythanks for your highly efficient service.
Order received today. Very impressed with your prompt service, much appreciated.
Doug Smith handyman Service 31.7.15
Excellent customer service, cover just arrived, many thanks
I'd just like to say that I am very impressed with the assistance and service I received during my recent purchase of replacement parts for one of my Ifor Williams Trailers.
After placing the order on Friday afternoon I couldn't believe that the parts were delivered to Aberdeen the following day.Outstanding service and delivery.
You are now my first choice for anything Ifor Williams related.
Regards & Thanks
Having bought my stabiliser from you several years ago, I naturally came to you for the spare part.
Many thanks for your great service again.
Ordered on Bank Holiday Monday and delivered on Wednesday is terrific.
However I will try not to break any more bits in future.
I would just like to say thank you very much for an excellent service and a very quick response.
Regards Tony Page
Just had to get in touch to praise your excellent service. I ordered a trailer aid on 21/4 and received it today. What an excellent delivery service. I'm travelling tomorrow and I honestly didn't expect to receive my order before we left. It will be such a relief knowing I've got the ramp in my boot
Thank you again and top marks!!
I was impressed by the very fast delivery; thank you!!
Hi, I rang yesterday afternoon, inquiring about a spare wheel for my Ifor Williams P6e.
The lady I spoke to, was brilliant! Once she had all the information, I was informed of which wheel I required!
I placed my order on-line and was very impressed with the email updates, but didn't expect to have the wheel arrive this morning at 11:15!
What a fantastic service you give!
Thank you, items arrived today. Very efficient and first class security products.
Mike F 16.3.15
We bought a 3.5 ton horsebox from you approx. 2 years ago and wanted you to know how delighted we have been with the vehicle and the after care service you provided. We have now done over 10000 miles travelling all over the north of England transporting ponies or for shows. You adapted the box so that we could carry 3 native section A ponies and this has been very successful.
I hope our enthusiasm for our horsebox has benefited you and you have had more custom from Cumbria If you wish to post any of this as part of a review on your site then please do
Yours Wendy Robson
I'd just like to say thank you for the excellent service, and speedy delivery of my hitch lock. If anyone I know is looking to buy a similar product you will be highly recommended! (AW mini hitchlock)
Thanks again, regards
Arrived today in less than 24 hrs - fantastic service.
Hi, I have just received my order this morning, thank you for the super fast delivery.... I just hope that it all fits! Fingers crossed.
Once again, very many thanks for the service today. It is good to see that "old fashioned" values are still upheld.
I can't find a "feedback" page, if I could it would be 5 stars all the way.
Order was delivered this morning and everything was spot on, I would like to take this opportunity to thank you for a fantastic service and will be in touch in the near future with another order.
Just to let you know that those side panels are just the job. Thank you so much for all your help, much appreciated, and for the next day delivery. They were here by 11.30!
Mick & Jacqui Penn
Hi, just received my order. Amazing service, many thanks.
Gill Tibble (Barcelona)
RE: Rental Agreement 605109 Dear Mr Barlow, As a nation, we are very quick to complain about goods or services when we believe they have not met our expectations, and yet we are not so quick to provide positive feedback when it is deserved. l wish to redress that balance. My recent experience of Barlow Trailers has been overwhelmingly positive - you have exceeded my expectations. This was my ﬁrst visit to your company and l am anticipating it won't be my last — furthermore l will ensure that I recommend your services to others in the future. Although the rental costs were very low in value, your staff provided an absolutely ﬁrst class service at the various points in the hiring process. Their professionalism, friendliness and helpfulness was very well-received, and l’d like you to pass on my thanks to them. I work in an organisation that provides front-line customer services. We break down the ‘experience’ into two basic parts — the ‘product’ we are offering, and the ‘manner’ in which we deliver it. The latter remains our priority focus — our people and their behaviours. That's what really makes the difference. In your case the product (the lfor Williams brand etc.) speaks for itself to a great extent, but it is the customer service from a number of members of your staff that has made the real difference. At some point this year, l hope to purchase a small utility trailer and you can rest assured that Barlow Trailers will be my ﬁrst port of call! Thank you once again for providing an excellent customer experience. Yours sincerely Will Hancox 16.2.14
Subject: Fixed Trailer!
Hello there, I just wanted to say thank you again for sorting our trailer out. I have finally managed to spend some time with it this morning and am really pleased with the look of the replaced central pole. I appreciate you taking the time to come over to the yard to fix it there. I was not relishing the prospect of getting it back to you with these gales. Thank so much for your help. Best wishes, Alli G xx :)
Just like to thank both you and Tony for your excellent service. He arrived an hour ago and we've had a very enjoyable chat and I've seen him safely on his way.
The trailer is great thank you - and especially your thorough and professional service... only a shame you're not just round the corner!
Thanks for your fantastic service the part ordered yesterday afternoon arrived in West Somerset at 11.15am today.
Good on Royal Mail as well.
Shall be using your service the next time we need parts for the Ifor Williams 505.
Thanks again, wish you well. Richard Norman.
Thank you Barlow Trailers for our prompt online order, delivered today... Very efficient... Thank you again
15.10.13 David A Rowland
Website Enquiry: Excellent customer service
Hi, I visited you yesterday to have my brakes and jockey door fixed - they both were, like new now, which is fantastic, thank you. I just wanted to drop you a line to say what fantastic service David gave me; nothing was too much trouble, and he even put oil in my engine. He went beyond the call of duty, and made me really glad that I'd bothered to do the 4 hour round trip to your yard, which I had resented doing. He may be a man of few words, but he is a credit to your business.
Just a note to say thank you for the service i have received, from the speedy response when buying the trailer when i was in dire need to the after sales service it has been a real pleasure to do buisness with you guys and when i need to upgrade i shall surely come back to you guys.
thank you again.
best wishes from brittany
Hi , just wanted to say thank you for such fantastic service today when I called about a wheel bearing I needed . Regards , Paul
Good afternoon Michael, just a short note to thank you and your staff for preparing and supplying our horse trailer. Your sound advice gave us confidence to buy from you and we are delighted with our trailer, which we collected today.
Thanks also for arranging to get it fixed up and serviced in such short a space of time.
Barlow trailers will be recommended to ALL !
Kind regards, Andrew
13th April 2013
On 29th October last year I purchased a Wireless Trailer-Cam system from you. It took me until February 2013 to open the box ready to fit the camera. I noticed that a couple of minor items were missing or incorrect and I telephoned you to report this more in hope than expectation. I couldn't have been more wrong. The attention I received was second to none and the replacement parts were delivered at 9.00am the following morning. That was superb customer service and so refreshing.
Thank you very much and if you ever need a reference I would be more than happy to oblige.
Hello, I've placed two orders with you this week, for IWT ramps and prop stands. Both have arrived the very next day, and I wanted to thank you for providing such fantastic, quality service.
I just wanted to drop you a note to say how please we are with our Ifor Williams 511. 5 1/2 hours home and she towed a dream!
We were also impressed with the level service you have given us, also the professionalism and the fantastic value for money Barlow Trailers gave us. I also seem to have a bonus of Datatag on the trailer!
Thank you again and all the best for the future.
Just to say thank you for an excellent service!!
Ordered a couple of spare parts for our trailer monday and they arrived prompt the next day, will definitely be ordering again next time we need anything.
Countryside Services 22.1.13
Called at your premises today and purchased a IWT GD84. Can I thank you for a first rate service and customer care. It was a pleasure to experience your customer care and the buying experience for me was first rate. After being shown the Ifor Williams trailers to taking delivery must be a record - 20 minutes for a GD84 PDI and ready for towing away. You were more than helpful and I have no reservations about endorsing and recommending your company. p.s. thank you for the coffee.
">Many thanks, I got the delivery this morning. Excellent service.
Thanks very much for prompt response to my order request.
Matt Ball, Oxfordshire 9.10.12
Just to say a massive thank you!!!
My trailer part arrived today after placing my order late Saturday afternoon.
If only all companies were like BARLOW TRAILERS!
Order arrived 12 midday today, was only ordered yesterday. What fantastic service !!!
Only found you on the web this week and his was my first order. Will definitely be using you again.
Once again many thanks
Bob Reed 14.8.12
I would like to thank your for excellent service. I ordered the wheel clamp yesterday at about 0900 and it arrived today at 1300. Not only was your price lower than anywhere else including shipping but the speed of processing the order and delivery was outstanding. I would have no hesitation in recommending you to anyone else.
Fred Sheil 7.8.12
Please forward to the Management team and relevant department
I wish to congratulate you on the first class customer service that your storeman David delivered when he sorted out an issue with my Ifor Williams BV 106. He was exceptional in his customer care and to be honest I was quite astounded as I thought this type of service was long gone. David is a credit to your company and is a rare commodity.
Thank you very much for all your help David
All the best
Andy Clay 13.3.12
John, Great service,solenoid received,
Keith Malkin, Welshpool 7.2.12
Hi John, just wanted to thank you for sending my parts so promptly compared to many other companies that ive dealt with. Thanks again
Dafydd Williams 30.11
Most impressed at personal delivery service!
I just wanted to say what a fabulous service you provided. The 2 toolboxes just turned up here in Barcelona at 12.30pm today. Very nicely made too, thanks again, just perfect. Steve Meredith 23.11
Just a quick e-mail to say thank you for excellent service, from my initial telephone enquiry through to delivery. The jockey wheel and other items were ordered on Monday afternoon, after your call-back with helpful advice on part numbers, and was received by lunchtime on Tuesday. Many thanks.
Alan Adams, Skerry Hall Farm 3.11.11